Refunds
Refund and Cancellation Policy
Every film and every website is made to order for one customer. This page says clearly when you can cancel and what you get back. It is part of our Terms of Service.
1. Delivery
We deliver digitally, with a download link by e-mail. The delivery date is stated in your offer. Most films are delivered 7 to 14 days after you approve the storyboard.
2. If you cancel
You can cancel at any time by e-mail to [email protected]. What you get back depends on how far the work is:
- Before we send you the final storyboard for approval: you get back everything you paid.
- After we sent the final storyboard, before you approve it: we keep 25 % of the project price for the concept and storyboard work. You get back everything you paid above that.
- After you approved the storyboard: production has started and the work is made for you alone. We keep 50 % of the project price if you cancel before the first version of the film is delivered, and the full price after that. You get back everything you paid above that.
For a website, the design concept takes the place of the storyboard.
3. If we do not deliver as agreed
If the delivered film departs from the approved storyboard, we correct it at no charge within the revision rounds of your offer.
If we cannot correct it, you get back 50 % of the project price and keep the right to use the delivered files.
If we miss the delivery date in your offer for reasons on our side and still do not deliver within 10 business days after your written reminder, you may cancel and get back everything you paid for the work that was not delivered.
4. How to request a refund
Write to [email protected] and name your company and your offer. We answer within 2 business days.
Approved refunds are paid back to the original payment method within 10 business days. With card payments it can take a few more days until the amount shows on your statement.
5. Before you open a dispute with your bank
Please write to us first. Most questions are solved within one business day, and a refund from us reaches you faster than a dispute.
6. Contact
Kern Operations LLC (42Takes)
30 N Gould St, Ste N, Sheridan, WY 82801, United States of America
E-mail: [email protected]
Last updated: 13 November 2026